Return Policy The Artist (through, or independent of, the Artist's management) expressly reserve the right to refuse service to anyone for any reason at its, his or her discretion. Merchandise Refund Policy. Keyan Williams & T.U.S.P is committed to providing prompt and efficient service. If you have ordered tangible products or goods, your order has been carefully packed and inspected, and we hope that you are pleased with the items you selected. Please check the contents of this package immediately against the items listed on the packing list enclosed with your order. Items you ordered that are not listed on your packing list are no longer available. If your package has been damaged or tampered with in any way, please report this immediately to the agent or carrier that delivered the package to you. You must contact us immediately so we can file a claim within the guidelines of the carrier. Notify us of any mis-shipments, shortages or defective merchandise within 7 days of receipt of your order. Do this via telephone, mail or by email. Please send all e-mail notifications to: order@tusp.biz. Please write RETURNS in the subject line of the e-mail. We will not accept the return of any compact discs, cassettes or videotapes unless they are defective. In these cases, defective audio-visual items will be replaced only with the same title. Personalized merchandise is strictly non refundable (unless defective). To take advantage of the above defective return policy, you must return any items within two weeks of receipt of your order. No returns will be accepted after two weeks. Keyan Williams & T.U.S.P  is responsible for return shipping costs in the following circumstances ONLY: The item is defective The item was damaged during shipment IN ALL CASES: You must return the item within two weeks It must be in new condition You must complete the RETURN FORM You must also enclose a copy of your packing list (please retain the original for your records) Items being returned must be sent postpaid insured or via a traceable shipping method of your choice. We will not reimburse costs if you choose to return items by overnight delivery offered by UPS, FedEx, or DHL. We will not accept responsibility for packages sent to us that are lost. Please send returns to our address: T.U.S.P Returns PO Box 8511. Phoenix, AZ 85066 Thank you again for purchasing from us. If we can be of any other service, please call us at: Customer Service (602) 304-0806 Mon-Fri, 9:00 AM - 5:00PM Mountain Time © 2006 Bridget Williams. All Rights Reserved. Updated 07/15/2006